Service Metrics Showing Signs of Distress at CSX Transportation, Inc.

This article is reprinted from the USDA's August 3 Grain Transportation Report.

On July 27, the Surface Transportation Board (STB) ?sent a letter to Hunter Harrison, Chief Executive Officer of CSX Transportation, Inc., expressing concerns about deteriorated service resulting from the railroad?s recent operating changes.?

According to CSX service data submitted weekly to the Association of American Railroads, average train speeds through the first 3 weeks of July are 9 percent below a recent peak in May, while average dwell times (the average hours a car resides at a specific terminal) are up 15 percent.

Dwell times at CSX terminals in Nashville, TN, Russell, KY, and Montgomery, AL, are particularly high at 49 to 60 hours for the week
ending July 21.

Citing multiple informal shipper complaints over recent CSX service, STB requested that CSX establish weekly calls with STB personnel to convey the scope and magnitude of the issues as well as CSX?s efforts to resolve the problems.

STB also urged CSX to establish a service hotline and provide frequent operational updates to customers via its website.